We’d love to hear from you.

Whether you have a question about an order, shipping, returns, product details, or simply want to get in touch, our team is here to help.

Please feel free to contact us using the details below, and we’ll get back to you as soon as possible.

Customer Care

For order support, shipping updates, returns, exchanges, or general enquiries, please contact:

Email: hello@carvjewellery.com

Response Time

We aim to respond to all enquiries within 1–2 business days.

Please note that response times may be slightly longer during weekends, public holidays, promotional periods, or collection launches.

Before You Contact Us

To help us assist you more efficiently, please include the following where applicable:

• your order number
• the name used for the order
• a brief description of your enquiry
• any relevant photos, if your enquiry relates to a product issue

Business & Collaboration Enquiries

For partnership, media, or other business-related enquiries, please contact us at:

Email: hello@carvjewellery.com

Thank you for reaching out to CARV.
We appreciate your time and look forward to assisting you.